Best WordPress Plugins to Boost Your Business Site’s Performance

Most corporate websites are extensions of real-world businesses that want to create an online presence. In the real world, these companies most likely have real-time tools and metrics in place to determine how the business is doing at any given point. Reports and analysis are part and parcel of normal operations as is marketing campaigns and feedback. Does this apply to the company’s online presence?

The online address of a company serves as a virtual business card cum portfolio cum marketing tool which the company can use to expand their reach. It is not unusual for business owners to expect that the same measurables to be derived from their corporate website. The ability to track, measure, and analyze data extracted from online activities is one of the key things a business owner needs to be able to do to be able to asses the effectiveness of the corporate website.

Here are some of the best WordPress plugins and tools you can use to enhance the efficiency of as well as measure the viability your business website.

Site Security and Backup

iThemes Security (formerly Better WP Security)

iThemes Security (formerly Better WP Security) gives you over 30+ ways to secure and protect your WordPress site. On average, 30,000 new websites are hacked each day. WordPress sites can be an easy target for attacks because of plugin vulnerabilities, weak passwords and obsolete software. iThemes Security works to fix common holes, stop automated attacks and strengthen user credentials. This plugin hides common WordPress security vulnerabilities, preventing attackers from learning too much about your site and away from sensitive areas like your site’s login, admin, etc. iThemes Security works to protect it by blocking bad users and increasing the security of passwords and other vital information. This plugin monitors your site and reports changes to the filesystem and database that might indicate a compromise, works to detect bots and other attempts to search vulnerabilities, and makes regular backups of your WordPress database, allowing you to get back online quickly in the event of an attack.

WordPress Backup to Dropbox

WordPress Backup to Dropbox keeps your valuable WordPress website, its media and database backed up to Dropbox in minutes and on a regular basis. Simply choose a day, time and how often you wish your backup to be performed and just wait for your websites files and an SQL dump of its database to be dropped in your Dropbox account.

Wordfence Security

Wordfence Security is a free enterprise class security plugin that includes a firewall, anti-virus scanning, cellphone sign-in (two factor authentication), malicious URL scanning and live traffic including crawlers. Wordfence is the only WordPress security plugin that can verify and repair your core, theme and plugin files, even if you don’t have backups. Key features include: real-time blocking of known attackers, two factor authentication used by banks, government agencies and military world-wide for highest security authentication, includes a firewall to block common security threats like fake Googlebots, malicious scans from hackers and botnets, block entire malicious networks, etc.

Site Statistics and Analytics

Google Analyticator

Google Analyticator adds the necessary JavaScript code to enable Google Analytics logging on any WordPress blog. This eliminates the need to edit your template code to begin logging. Google Analyticator also includes several widgets for displaying Analytics data in the admin and on your blog. It supports Universal (analytics.js) and traditional analytics (ga.js), includes an admin dashboard widget that displays a graph of the last 30 days of visitors, a summary of site usage, the top pages, the top referrers, and the top searches, supports outbound link tracking of all links on the page, including links not managed by WordPress, and many other features to support Google Analytics on your site.

Google Analytics for WordPress

Google Analytics for WordPress plugin allows you to track your blog easily with lots of metadata, views per author & category, automatic tracking of outbound clicks and pageviews. This plugin uses the asynchronous Google Analytics tracking code, the fastest and most reliable tracking code Google Analytics offers. It features simple installation through integration with Google Analytics API where its as simple as authenticating and selecting the site you want to track. You can also easily connect your Google AdSense and Google Analytics accounts.

Site Content Management

Editorial Calendar

The Editorial Calendar plugin makes it possible to see all your posts and drag and drop them to manage your blog and gives you an overview of your blog and when each post will be published. You can drag and drop to move posts, edit posts right in the calendar, and manage your entire blog.

Zedity™ The Easiest Way To Create Your Content

Zedity™ is an innovative Editor to create your posts or pages amazingly easily, quickly and hassle-free with no technical skills required. It gives you total flexibility and unprecedented possibilities to create any desired design, as easily as if done on a piece of paper. Key features include: content in posts and pages that scale down accordingly to your responsive layout, additional content boxes (color box, document box, HTML5 box), audio and video embed capabilities, snap and alignment positioning, and so many other features.

WP Fastest Cache

WP Fastest Cache plugin creates static html files from your dynamic WordPress blog. Performance enhancement features include: Generating static html files from your dynamic WordPress blog, Minify HTML (decrease the size of page), Minify Css (decrease the size of CSS files), All cache files are deleted when a post or page is published, Enable/Disable cache option for mobile devices, Leverage browser caching which reduces page load times for repeat visitors, etc.

SEO

WordPress SEO by Yoast

WordPress SEO by Yoast plugin, designed and developed by WordPress Consultant Joost De Valk, is the most complete WordPress SEO plugin that exists today for WordPress.org users. It incorporates everything from a snippet preview and page analysis functionality that helps you optimize your pages content, images titles, meta descriptions and more to XML sitemaps, and loads of optimization options in between.

WordPress Plugins For Video

Video is a powerful tool to draw people to your site. Today’s audience is so accustomed to visual stimulation that the use of video has become one of the fastest, if not the most effective, ways of communicating to a wider audience. Hence, it is already a necessity for websites to be multimedia friendly and capable of handling all types of multimedia content, especially videos.

Check out these WordPress video plugins you can use to create more visual interest to your website.

Advanced Responsive Video Embedder

This simple and lightweight plugin lets you embed videos from many providers with full responsive sizes via URL or Shortcode (clean and easy shortcode syntax). You can show videos as thumbnails and let them open in Colorbox. The Plugin has a set of customization options to embed the video exactly as you like which includes custom URL parameters. You also have options to make the videos as unobtrusive as possible to keep visitors on your site.

YouTube Plus

This plugin allows you to upload content to your YouTube account and easily embed content straight from your WordPress dashboard. Upload new content to YouTube, delete old content from your YouTube account, get other YouTube users videos and even track your YouTube analytics right from the WordPress dashboard. You can also delete content from your YouTube account right from the WordPress dashboard. No need to leave your blog to go remove videos from YouTube. The built in validation makes sure that only you can delete content from your YouTube account. Through the YouTube Plus analytics section you can track important YouTube analytic information for the 25 most recent uploaded videos. The analytics section comes with a fully interactive world map and tons of metric information displayed in tables.

Video Embed

This plugin is a smart and easy way to add responsive HTML5 Video gallery and Video player to your WordPress Site. The plugin adds a Video gallery tab to your admin menu, which allows you to enter Video Title and Video source items just as you would regular posts. Also added setting page “Smartvideo Settings” under “setting” menu to set the height and width of your video player.

Video Thumbnails

Video Thumbnails makes it easy to automatically display video thumbnails in your template. When you publish a post, this plugin will find the first video embedded and locate the thumbnail for you. Thumbnails can be saved to your media library and set as a featured image automatically. This plugin also supports custom post types and custom fields. Additional features include maximum image sizes, more powerful bulk scanning options, a customizable upload directory, and support for popular video services like YouTube, Vimeo, Vine, Dailymotion, Google Drive, etc.

JW Player for Flash & HTML5 Video

The JW Player WordPress Plugin enables you to embed Flash and HTML5 audio and video, plus RTMP and YouTube streams, on your site using JW Player 6. This plugin allows for easy customization and embedding of Flash and HTML5 video using the JW Player in your WordPress posts. It provides support for all of the JW Player 6 configuration options, including custom watermarks, HLS/RTMP streaming and VAST/VPAID advertising.

Top WordPress Plugins February 2014

Dynamic Featured Image

Dynamic Featured Image gives you multiple featured image (post thumbnail) functionality that enables you to have multiple featured images within a post or page. This is especially helpful when you use other plugins, post thumbnails or sliders that use featured images. Why be limited to just one featured image alone when you have the option to add more.

Google Analytics Dashboard for WP

Google Analytics Dashboard for WP will display Google Analytics data and statistics inside your WordPress Blog. This plugin displays detailed analytics info and statistics about: number of visits, number of visitors, bounce rates, organic searches, pages per visit directly on your Admin Dashboard. Authorized users can also view statistics like Views, UniqueViews and top searches, on frontend, at the end of each article. The analytics data is collected in a fast and secure manner because Google Analytics Dashboard uses OAuth2 protocol and Google Analytics API. Its real-time feature displays real-time visitors, real-time sources and per page real-time traffic details

Shareaholic

Shareaholic is an extremely useful tool to get readers to actually discover and submit your articles to numerous social bookmarking sites. This plugin adds an attractive social bookmarking menu and related content widget to your posts, pages, index, or any combination of the three for easy sharing. You can increase pageviews and engagement by highlighting relevant content from across your site to your readers who would not otherwise encounter them. Shareaholic reports all of your important actionable social media metrics including popular pages on your website, referral channels, and who are making referrals and spreading your webpages on the internet on your behalf bringing you back more traffic and new visitors.

Google Drive WP Media

This plugin turns Google Drive into your upload files hosting storage where you can upload and get direct access to your Google Drive so you can manage, upload, and share your files remotely from your WordPress blog. You also have the option to auto insert your Google Drive files into your WordPress Media Library, attach your Google Drive files to your posts, upload your files from your WordPress Administration to Google Drive, or create folders to store your files.

Ebyline Payments

Ebyline Payments is a plugin that allows editors to pay blog contributors easily and safely, all within the WordPress Admin. This plugin is easy to install and setup. You can make payments via credit card to contributors directly in the WordPress interface. Contributors receive payments via PayPal. This plugin is totally tax compliant and the system generates 1099s for each freelancer you pay.

Thank Me Later

Thank Me Later sends ‘thank you’ emails to your commenters. Simply write a message saying thanks and it will be emailed after a time of your choice — 5 minutes, a day, a month, whenever. Thank Me Later attracts readers back to your blog and asks them to check for replies to their comments. Other uses of the plugin include: linking to your RSS feed to get more readers; linking to your Twitter or Facebook pages to get more followers or likes; or giving a discount for purchases.

Google Pagespeed Insights for WordPress

Google Pagespeed Insights is a tool that empowers you to make decisions that increase the performance of your website. Use Google Pagespeed Insights to increase your site’s performance, your search engine ranking, and your visitors browsing experience. This plugin features advanced data visualization, tagging, filtering, and snapshot technology. Report Summaries are a powerful and exclusive feature of Google Pagespeed Insights for WordPress. Summaries display your average Page Score, largest areas for improvement across ALL reports, as well as best and lowest performing pages. You can also configure Google Pagespeed Insights for WordPress to generate Desktop reports, Mobile reports, or both.

Five Drag and Drop WordPress Plugins To Try

The drag and drop feature has become one of the most popular features in WordPress themes lately. We remember how everyone clamored for responsive themes and multiple slider options. Now it’s all about drag and drop. Below are some of the available drag and drop plugins in the marketplace today.

Visual Composer

Visual Composer for WordPress is a popular drag and drop page builder plugin that will save you tons of time working on the site content. Take full control over your WordPress site. Add columns, rows and choose from 40+ predefined elements divided in logic groups with single click, by using intuitive and handy UI. Then simply use your mouse to drag elements around to re-arrange them. You can also use your creativity and skills to extend Visual Composer with unique elements by using the developer API. Outstanding features include: intuitive drag and drop interface, object oriented code, template system, responsive grid, custom post types, WordPress user access support, 40+ built in content blocks, and so many other features. Create totally unique websites with no programming knowledge required with Visual Composer.

Aqua Page Builder

Aqua Page Builder is a powerful WordPress plugin that allows you to create an unlimited number of template variations for use in your WordPress themes. It follows the same user interface used by the Menus & Widgets admin pages – making you feel right at home with the UI. Similar to the Widgets &amps Menus, Aqua Page Builder features the drag and drop interaction to build its templates.This free open source plugin blends seamlessly with the WordPress admin interface making it familiar and easy for users to get used to it. Aqua Page Builder was also designed to reside on a completely independent page, instead of cluttering the post editor. The idea was to offer the freedom to build content outside of the editor, and use it anywhere they like at all. The “template” doesn’t have to be a complete page at all, it can be part of a page that can be re-used on a unlimited amount of pages/post they like.

Themify Builder

The Themify drag & drop Builder for WordPress helps you build any page layouts with a live, frontend preview. Layouts are completely responsive, and what you see is what you get. Easily create complex grid layouts by dragging and dropping on Builder’s intuitive user interface. Content can include static text, images, videos, sliders, galleries, tabs, maps, etc. or dynamic content, such as posts, menus, and even sidebars + widgets. It works on desktop, tablet, and mobile. The Builder comes with any Themify theme as part of the Themify framework. You can also purchase the Themify Builder plugin to use in a non-Themify WordPress theme.

Elegant Themes Builder

The Elegant Themes Builder is a plugin that provides some incredible tools for structuring the content on your page. These tools were previously only available in our Convertible theme, but now they have been added to a new plugin that will work with any theme. The plugin creates a visual drag-and-drop canvas where you can add, arrange and re-size advanced elements on your page. This builder appears below the normal text editor when you create a post or page, creating a unique canvas for each. The builder allows to you quickly create columns, sliders, tabs, buttons, toggles, boxes and so much more. This plugin will work with any theme, not just Elegant Themes but is can be purchased if you are an Elegant Themes member.

Page Layout Builder

Page Layout Builder plugin is a Drag and Drop Page Builder – Layout Builder – Content Builder for WordPress. Building custom WordPress page layout using Page Layout Builder is as easy as dragging-and-dropping. No need to learn HTML or find a coder/designer to change a page layout, modify sidebars, etc. You can directly use more than 3000+ widgets from wordpress.org to place anywhere inside your page content. Modules like sliders, galleries, images, drop-down menu, progress bar, timeline, testimonials, message box, warning box, notification box, loop for custom post type, post loop with various templates, sub-pages, heading, regular html etc. are currently under development. This plugin is available in the WordPress plugin repository.

WordPress Plugins – January 2014

Get your website ready for 2014 with these new WordPress plugins that will help you maximize the functionality of your website:

Icon Box for Visual Composer

Icon Box plugin is an add on for Visual Composer Page Builder that allows you to create nice looking informative boxes with icons easily. Icon Box is ntegrated with real time icon search to help you find the right icon you need quickly. This plugin provides you with three box option styles with over 9 customization possibilities giving you more than 25 different designs to match your website design. This plugin works with all installations of Visual Composer.

WordPress User Bookmarks for UserPro

WordPress User Bookmarks for UserPro is an extension for the UserPro Profiles Plugin for WordPress. This plugin will allow users to bookmark any content they want, posts, forum topics, custom posts, and also manage their bookmarks into collections. This ajax-powered plugin offers a simple way to show the bookmarks and bookmark widget and can be integrated into any theme. You can show the bookmark widget in different ways: via dynamic sidebar widget, via automatic mode below post content, or via a shortcode.

Simple Social Bar

Simple Social Bar is a premium WordPress plugin with drag and drop functionality that allows you to show your social bar 3 ways: top, bottom, or static. Its floating feature allows it to be visible to your visitors all the time. Main features include: simple user interface, multiple languages support, Socialite support, floating bar, embedded color picker. It is also fully customizable.

Drag and Drop Shortcodes

Drag and Drop Shortcodes is a great WordPress plugin that lets you create remarkable things even with mediocre themes. Spice up your content and draw visitors attention with dynamic animation and modern parallax effects.
This plugin lets you create content of pages and posts by simply using the drag and drop interface, without messing with code. No need to remember any shortcode as each attribute is accessible from pop-up modal windows and forms.
For advanced users, this plugin supports shortcode editing in text editor. Simply highlight shortcode and press Add/Edit Shortcode button, and shortcode will be loaded in modal window form.

Commentator WordPress Plugin

Commentator WordPress Plugin is a fully featured ajaxified comments system for your WordPress website that lets you easily supercharge your discussions. Main features include: social login (LinkedIn, Twitter, Facebook, Google+), ajaxified comment form, login and register, and pagination, comments upvotes and downvotes, thread likes, front end comments sorting, customizable icons and colors, easy integration, translation ready, with more features on the way.

‘Tis The Season To Be Jolly With These Christmas WordPress Plugins

It’s the most wonderful time of the year indeed and what better way to spread the holiday cheer than to give your visitors a taste of Christmas on your website with these fun and cheery Christmas WordPress plugins.

Advent Calendar

Advent Calendar is a simple calendar plugin to show off a list of 24 days before Christmas. Each day can be viewed automatically once published. A preview of the featured image for that day is also displayed with a link to the actual page.

WP Super Snow

WP Super Snow is an awesome, customizable, and very lightweight free Christmas snow falling plugin that uses jQuery and CSS3. Create your own winter scene and add falling snow flakes to your website. You can also customize these snow flakes using various configuration options in your WordPress Dashboard.

Snow Storm

Snow Storm is a simple and festive Christmas plugin that displays falling snow flakes on the front page of your WordPress website. Give your visitors a glimpse of winter wonderland and let it snow, let it snow, let it snow.

Christmas Countdown Clock

Christmas Countdown Clock is a countdown plugin that displays days and hours until Christmas day. Select from a range of designs, sizes, background colours, pictures, and animations to build up excitement for the big day.

Christmas Snow – Snow Fall WordPress Plugin

Christmas Snow will turn your WordPress site into a snowy WordPress site – a great marketing move especially if you are targeting the Christmas Season Sales. This plugin has around 25 different types of snow flakes to choose from. You can create multiple types of snow flakes, control the number, speed, rotation speed, snow flake size, wind direction, and opt enable or disable for mobile devices.

Christmas Animation – Pro WordPress Plugin

Christmas Animation – Pro WordPress Plugin can be used to add fun, quirky animation Effects to welcome your visitors. You get 30 Christmas images to create multiple animations you can show on posts or pages. You can control image speed, size, rotation speed, and the slide in and slide out effects.

Have fun with these plugins and give your visitors something to smile about this Christmas.

WordPress Plugins and Widgets To Help You Manage Your Content Efficiently

Managing large volumes of content can be quite a task if not managed well especially if you are handling multiple contributors, authors, and guest authors. Here are some useful WordPress plugins to help you streamline and monitor your content activities:

Postrunner

Postrunner is a guest posting system connecting authors with site owners. This plugin facilitates the process of hooking a WordPress site into Postrunner to receive guest posts. PostRunner streamlines the guest posting process for authors and publishers who want to share content, but don’t want to deal with the normal prospecting, pitching, and negotiating traditional guest posting requires. Authors get abundant guest posting opportunities; publishers get quality content for their blog or website while maintaining total editorial control.

Really Simple Guest Post Plugin

Really Simple Guest Post Plugin allows your visitors to submit posts even without registration (as a guest author). Anyone will be able to submit post and it will be added automatically as a pending post for review, approval or rejection. Posts will be directly saved into WordPress database and will show up in Admin Dashboard as pending post with given Title, Description, Category and Tags.Moderator will be able to review and approve them as needed. Authors Name, Author url and email will be added as custom field.

Frontend Publishing

Frontend Publishing is a lightweight plugin that allows you to accept guest posts/articles without giving your members access to the sensitive WordPress control panel. It will automatically filter out all the posts that don’t meet the submission guidelines of your website. It can be a huge time saver if you have a very popular blog or article directory. You can allow members with a certain user level to publish posts instantly. All other posts are added to the ‘pending’ queue.

Custom Content Type Manager

The Custom Content Type Manager (CCTM) is a WordPress plugin that allows users to create custom content types (a.k.a. post_types) with virtually any type of custom field. This plugin allows users to create custom content types (also known as post types) and standardized custom fields for each, including dropdowns, checkboxes, and images and more. You can select multiple images, posts, or media items and store them in a single field making it easy for you to store a gallery of images or long lists of values. This plugin also lets you export and import your content definitions, making it easy to ensure a similar structure between multiple sites.

Ajax Content Filter

Ajax Post Content Filter allows you to filter your content with a drop down box. Just install the plugin, activate and open the ACF Posts located in the left side menu bar. You will need to add new ACF posts by filling up the post title and placing your content in the editor then publish it. Simply put the shortcode [ACF] in a page or post in admin. You can also put the shortcode ajax_content_filter() in your template file and you will get the simple dropdown box on your page at front side.

Fancier Author Box

Give identity to your single or multi-author WordPress website with Fancier Author Box – a WordPress plugin that allows you or your authors to connect with your audience on all levels and encourages people to read the author’s bio and engage on major social networks. You can modify display settings and color settings according to your preferences.

Editorial Calendar Plugin

The Editorial Calendar Plugin gives you an overview of your blog and when each post will be published. You can drag and drop to move posts, edit posts right in the calendar, and manage your entire blog. See all of your posts and when they’ll be posted. You can drag and drop to change your post dates, manage your drafts with our new drafts drawer, quick edit post titles, contents, and times, publish posts or manage drafts, easily see the status of your posts, manage posts from multiple authors.

Custom About Author

This plugin acknowledges authors for their post by displaying a brief biography about them at the end of their post. It is perfect if you have multiple guest bloggers on your website and they do not each have a user account. It also gives an added incentive for bloggers to write guest posts on your site. Multiple custom profiles can be created and they take preference over website user profiles. You also have the option to specify a specific profile to display for each post. Custom profiles are completely configurable, it can include links to social media (such as Twitter, Facebook, LinkedIn & Google+) or you can specify any HTML/text you want to display. This plugin displays the author profile at the end of the post. It gives you have the option to display the author’s website user profile or a custom profile.

WP Biographia

This plugin allows you to add a customisable biography to posts, RSS feeds, pages, archives and to each post on your blog’s landing page as well as via a widget in your sidebar. It integrates out of the box with the information that can be provided in each user’s profile and supports custom post types. Display of the Biography Box can be hidden on a global or per user basis for posts, pages and custom post types as well as on a per category basis.

WordPress Plugins To Try This September 2013

Enhance your WordPress site with these useful plugins that will help beef up features and functions you already have:

Ajax Portfolio Grid for WordPress

Ajax Portfolio Grid plugin allows for smooth loading and reloading of pages because of its Ajax feature. Features include: flexible columns, Youtube and Vimeo support, Drag and drop support, and hardware accelerated touch swipe support among a few. This robust plugin is built around the MVC core and makes full use of HTML5, CSS3, PHP 5.2+, and jQuery 1.7 – latest technologies that allow it to render fast and lightweight results including effects that are responsive and adapt to most if not all handheld and mobile devices.

Paper Grid

Paper Grid is a lightweight and powerful content grid plugin for WordPress that allows you to showcase your team, your services and products, or any other type of content in a dynamic and interactive way. You can select images, icons, change colors and you can also easily share your team members or even content on your social networking sites. The Content Grid frontend css file is only 5 KB and the javascript file is only 2KB making it really lightweight which means your website’s loading performance will be fast.

Mobile.nav

Mobile.nav is an easy to install and easy to use mobile and responsive navigation menu plugin for WordPress that creates an awesome mobile menu for your website. It supports top level + nesting up to 3 sub levels (4 levels totally) but can expand to how many you need by copying few lines of css. This plugin uses the native WordPress built-in design language and easily integrates with the WordPress menu system and supports expanding menu tree. Mobile.nav works on iOS, Android and Windows Mobile.

Hashtag for WordPress

The Hashtag WordPress plugin uses the new auto-complete system in the WordPress editor which allows you to set up an integrated hashtag system for your website. You can easily add a hashtag (#word) in your posts based on # character and on other hashtags already existing on your site. This plugin filters all the sentences containing the hashtag and displays them with links and thumbnails to the related posts. The #hashtag word link and the #hashtag page can also be easily customized (font, border, radius, padding, margin, etc.) according to your preferences.

FormCraft WordPress Form Builder

Create your own stylized forms with FormCraft WordPress Form Builder plugin – an AJAX powered form interface that allows you to create responsive forms and add as many as 23 fields (conditional or not), add multi-columns, save form progress, generate form analytics, integrate MailChimp, Campaign Monitor and Aweber and send to auto responders, embed objects, maps and videos, upload multiple images (retina-optimized), add form validation, get all submissions in your inbox, and many other useful features.

Frontend Builder

Frontend Builder WordPress plugin allows you to design your web page using intuitive frontend and backend options and a drag & drop system that allows you to add all the content that you need regardless of the template that you are using. This plugin is an easy-to-use solution for all users regardless of their skill level whether as designers or developers. Developers will find this plugin useful because they can assign this plugin to their templates with their own shortcodes and enable their potential users to design their own web pages using their own template’s elements. Other features include: clone options, WordPress shortcodes, pre-made UI system, live preview, and tons of other options.

Useful WordPress Plugins to Enhance Customer Support

WordPress professionals like theme and plugin authors, developers and other WordPress service providers constantly face the challenge of providing ample, quality after-sales support to their customers. It is a tricky area that even seasoned professionals need to constantly juggle. For those who are starting out new in the WordPress marketplace, it can be overwhelming to have a successful and highly-popular WordPress theme doing well as far as sales go because of the twin responsibility of providing high-volume customer support. Customer support can be the straw that breaks the camel’s back on any theme that sells like hotcakes which explains a lot of WordPress theme one-hit wonders. That’s why it is crucial to also include setting up a framework for addressing customer support during a WordPress theme’s development process and not be caught unprepared. Here are some useful tools and plugins to consider to address that need:

Live2support

Live2support is a leading live chat software with advanced features. Live2Support! Live Chat Software service is a simple plug and play hosted service and does not require any software installation or IT expertise.
You just need to place small code into your webpage to enable Live Support on your website. Live2Support’s flexibility and versatility allows you to tailor independent and separate chat windows for departments such as sales, product promotions, technical support, billing and customer service departments. Live2Support’s live support application generates detailed chat transcripts. This enables you to use these transcripts to conduct market research, develop customer profiles, train chat operators and evaluate chat operator performance.

WordPress Advanced Ticket System

WordPress Advanced Ticket System (WATS) is the ultimate ticketing system for all organizations looking at enhancing their customer relationship experience. This is a plugin that adds to WordPress the features of a complete ticket system: ticket numbering, ticket integration, ticket keys, ticket submission, ticket followup, ticket notification, et cetera. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority, product and type of each ticket.

wpsc Support Tickets

wpsc Support Tickets is an open source WordPress support ticket system for WordPress using jQuery. It is a plugin for WordPress that allows you to offer support tickets to your website visitors & customers. It is lightweight, open source, Ajax enabled, and easy to use and administrate.

FAQ and Knowledge Base Plugin

Add a powerful FAQ & Knowledge Base on your WordPress Blog or Website with this plugin from Casengo. Casengo’s Cloud-based, affordable social customer support software brings the human touch back into customer service. Regardless of channel type, it simplifies real-time conversation by presenting a unique Hybrid Messaging Timeline.

Live Chat Casengo

Add live chat to your blog or website quick and easy with Casengo, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email. Casengo’s cloud application for customer support blends the best of email and chat. It empowers web shops and other small businesses to more readily deliver the right answer at once.

Zendesk for WordPress

Zendesk for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Zendesk offers: easy-to-use self-service options with knowledge-base and community features, one-on-one support through any channel (website, phone, email, Twitter, Facebook, chat) and turns it into a ticket, a ticketing system built for speed (simplified support team workflow) with streamlined systems for managing support content, access to all the info you need all in one workspace, efficient group conversations, and last, but not the least, portability through mobile apps on all devices.

SabaiDiscuss Plugin – CodeCanyon

SabaiDiscuss is a premium questions and answers plugin for WordPress. The plugin features the ability for users to ask and answer questions similar to Stack Overflow or Yahoo Answers. SabaiDiscuss is an ideal tool not only for building a community driven question-and-answer website but also for building a discussion forum, a knowledge base, or even a helpdesk portal for WordPress.